My Order

Where is my order?

If you ordered online: Orders will arrive within 3-4 weeks to the address you provided at checkout.

If you ordered by order form: Orders will arrive within 3-4 weeks to your child's school.

If you placed a late order: Late orders take 10-14 days to process and will arrive within 2-3 weeks.

If you placed a re-order: Re-orders or orders from retake day will arrive within 3-4 weeks.

If you ordered a digital download: Within 2-3 weeks, your image will be sent in a link to the email address you provided at checkout.  If you have not received an email, please check your spam or junk folder.  If you still don't see it, call us at (800) 948-1120 ext. 1.

 

How do I place an order?

Order Online Here

Or, give us a call (800) 948-1120 ext. 1.

 

Cover Folder

 

I received a cover folder with no pictures in it. Why?

Our calendar cover folder is our gift to you.  At Geskus we believe that every child should receive a picture, even if no order is placed.

If you ordered online: This cover folder serves as a proof and reorder form only.  Your picture order will arrive via mail to the address you provided at checkout.

If you ordered by order form: Please contact us at (800) 948-1120 ext. 1 to learn the status of your order.

 

Why does the cover folder picture have a different background color than what I ordered?

Our calendar cover folder is a gift to you. We utilize a standard background color for every child.

If you ordered online: The background(s) that you chose will appear on your prints or digital downloads.

If you ordered by order form: Please contact us at (800) 948-1120 ext. 1 to learn the status of your order.

 

Placing a Late Order

 

Picture day was today, and I forgot to send in my child's order form. What do we do?

You can mail in your child's order form to our offices:

Geskus Studios

ATTN: Order Department

10 Whitaker Rd, Unit #4

Seabrook NH, 03874

 

Missing Picture Day

 

My child missed picture day, what do we do?

Please plan to send your child for pictures on retake day.  Check when your student has their retake day here.

 

How do I send my child for retake day?

Simply send your student to their school's retake day. 

If you'd like to place an order: Please fill out the order form from your child's original picture day. 

If you do not have an order form from your child's original picture day: you will need to wait for the proof from retake day.  The proof will arrive in the form of a cover folder at you child's school within 2-3 weeks and will include instructions on ordering.

If you have any notes or information that you feel is pertinent to the success of your child's retake photo, please have your child bring a note with them. 

 

Refund

 

We feel we offer the best quality product available, and we strive for a perfect picture every time.  However, if you are not satisfied with your photo, please visit us on retake day.   Find your school's retake day here

Or, learn more about our refund policies here.

 

Further questions?  Learn more FAQs.  Or, contact us at (800) 948-1120.